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WARRANTY

We are sorry to hear that your item is faulty!

If you have some faulty products, firstly contact us, describing the faulty problem, complete the form with pictures and we will reply in maximum one working day.

Please retain your returns proof of postage, in case there are problems with the return package.

For any warranty returns, the original packaging need to still be in place. 

PLEASE BE WARNED: ROCK, SLIDER, RAIL OR ANY OTHER IMPACT RELATED DAMAGE IS NOT COVERED BY OUR STANDARD 2 YEAR WARRANTY.

The  Warranty policy covers:

    • Lamination failure as determined by Wakehub.eu
    • Any manufacturer’s or material defect as determined by Wakehub.eu

All Warranties are subject to the following limitations:

  • Any problem resulting from misuse, abuse, impact (including concrete, rocks, ramps, boxes, rails) or neglect
  • Cosmetic issues including discolored graphics, top sheet dents, or damage including excess sun exposure
  • Wakeboard damage resulting from improper mounting of boots or the use of incorrect mounting hardware.
  • Wakeboard boot chassis damage resulting from improper mounting of wakeboard boots or use of the incorrect locks, bolts, or mounting hardware
  • Wakeboard boot damage from mounting error
  • Damage due to improper storage and handling of the product
  • Damage caused by any wakeboard modifications.
  • Normal wear and tear
  • Damage from natural causes, such as hurricanes, tornadoes, floods and storms (“Acts of God”).
  • Damage caused by anything other than defects in material or workmanship.


All return shipping costs are the responsibility of the buyer.

WakeHub is an online shop owned by CABLE WAKE SRL (VAT ID 42783781), operating under Romanian Law. All the disputes will be solved under Romanian Law.

 

FREQUENTLY ASKED QUESTION

If you need any help or you would like to know something, please contact us, and we will be happy to help!